INTERNATIONAL DELIVERY

Packaging

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We are committed to an environmentally friendly shopping experience. For this reason, all our shipments are sent in eco-friendly packaging.

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Shipping Methods

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Orders are processed and shipped from Monday to Friday from 9:00 to 18:30 excluding holidays.

Orders placed before 12 noon guarantee shipment within the day and delivered within the hours indicated in the table described at the end of the paragraph, after this time it can be counted as an agenda for the following day.

Example 1: Order placed on Friday at 14:00, the shipment will leave the following Monday.

Example 2: Order placed on Tuesday at 20:00, the shipment will leave the following Wednesday.

Example 3: Order placed on Thursday at 12:00, the shipment will leave on the same day.

Please keep in mind that we do not ship to PO boxes and that the shipping costs, for any partial deliveries, will be paid only once.

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Costs and delivery times

To all areas of Europe listed below Express delivery at 14.90€

We offer Free Express Shipping throughout this European countries for orders over 199€

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Austria delivery in __________48h

Belgium delivery in _________48h

Germany delivery in ________48h

Luxembourg delivery in _____48h

Holland delivery in _________48h

France delivery in __________48/72h

Spain delivery in ___________48/72h

Denmark delivery in ________72h

Poland delivery in __________72h

Portugal delivery in _________72h

Czech Republic delivery in __72h

Romania delivery in _________72h

Slovakia delivery in _________72h

Slovenia delivery in _________72h

Hungary delivery in _________72h

Bulgaria delivery in _________96h

Croatia delivery in _________ 96h

Estonia delivery in __________96h

Heptonia delivery in ________96h

Ireland delivery in __________96h

Lithuania delivery in ________96h

Sweden delivery in _________96h

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For all the countries not on the list it is possible to arrange the shipment after direct contact in agreements to make customized shipments.

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Traceability

As soon as your order is shipped, you will receive an e-mail containing the identification number useful for traceability. By clicking on this link you can check the status of the shipment after receiving the e-mail bearing in mind that it can take up to 9 hours for the shipment to be tracked.

RETURNS POLICY

Withdrawal fee

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If you are not satisfied with the Products you have received or if you have simply changed your mind, you can return them within 15 (fifteen) calendar days of delivery and obtain a refund, by writing to the e-mail resi@diamonddog.it. In case of returns for personal reasons (right of withdrawal), you will get a full refund from which the costs related to any shipment requested during the purchase will be deducted.

Terms of Withdrawal

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• All items must be returned in the condition in which they were received: unused, washed or altered and with all tags attached

• Items must be returned in a single package, preferably the original one

• The return of orders by the customer must take place exclusively through the agreed upon method.

• Returns are accepted only if they come from the same country of delivery. Otherwise, the return shipping costs will be charged

• Personalized products cannot be returned.

Refund

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As soon as we have checked the return, we will send an email regarding the returned items. The amount will be refunded as soon as possible. Please note that:

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• The refund of the return will be made through the same type of payment used

• The refund will be made in the same currency used for the payment

• The amount will be credited back to the account previously used for payment

• The processing times required to obtain the refund may vary depending on the payment method and the bank

• If you purchased with a discount coupon, you will receive a refund for the amount paid, or for the amount charged following the application of the discount. Furthermore, the discount coupon will no longer be valid.

• If you purchased with a discount coupon and made a partial return, you will receive a refund proportional to the value of your coupon.

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For further support or clarification, please use our contact channels.

Can I make purchases without registering?

You have the option of completing purchases without registering, however registering brings advantages including: • your saved shipping address will not have to be re-entered with each purchase
• you will receive dedicated initiatives and unique promotions such as discount codes
• save the items in your "Favorites", it's quick and easy to have an eye on your tastes and choices until you decide to buy them
• Fast Assistance and dedicated support for any advice or resolution of active problems in the overall experience in the use of the Site's functions.



What payment methods do you accept?

Credit card: Visa, MasterCard, American Express and JCB, Visa Electron, rechargeable credit cards, Maestro ATMs enabled.
The amount will be charged to the card upon completion of the order.
PayPal: to buy online comfortably, without having to enter your credit card details on the site.
The account will be debited upon completion of the order. To register a new PayPal account, visit paypal.com.



How do discount codes work?

With promotional codes you can take advantage of special or exclusive prices.
To take advantage of these promotions, enter the code in the appropriate field of the Shopping Bag and click on "Recalculate". Only one Code can be applied to each order. If the code is not valid, check the validity date and any category to which the promotion applies.



How do I understand the fit of the clothes?

Each article present is provided with details on the fit measurements for each manufacturer, the complete references are the neck circumference, back length and chest circumference. Thanks to a sartorial type meter, it is also possible to check it at home, in case you do not have one, use a soft tape and mark the length on a possibly rigid meter.
We are always available to recommend the ideal size for your dog 🐾



More than 24 hours have passed and I have not received the order confirmation email. What should I do?

Check your spam (or junk mail) folder and make sure that shop@diamonddog.it is included in the list of safe addresses of your e-mail account. This will prevent the spam filter from blocking future communications. If this is not enough, use the form in the "Contacts" area and write to us.



Can i cancel my order?

Don't worry, once confirmed, the order is processed automatically and cannot be canceled but the package can be returned to us by following our Return Policy.
More information on the return procedure is contained in the "International Shipping" area.