INTERNATIONAL DELIVERY

Packaging

We are committed to an environmentally friendly shopping experience. For this reason, all our shipments are sent in eco-friendly packaging.

Shipping Methods

Orders are processed and shipped from Monday to Friday from 9:00 to 18:30 excluding holidays.

Orders placed before 12 noon guarantee shipment within the day and delivered within the hours indicated in the table described at the end of the paragraph, after this time it can be counted as an agenda for the following day.

Example 1: Order placed on Friday at 14:00, the shipment will leave the following Monday.

Example 2: Order placed on Tuesday at 20:00, the shipment will leave the following Wednesday.

Example 3: Order placed on Thursday at 12:00, the shipment will leave on the same day.

Please keep in mind that we do not ship to PO boxes and that the shipping costs, for any partial deliveries, will be paid only once.

Costs and delivery times

To all areas of Europe listed below Express delivery at 14.90€

We offer Free Express Shipping throughout this European countries for orders over 199€

Austria delivery in __________48h

Belgium delivery in _________48h

Germany delivery in ________48h

Luxembourg delivery in _____48h

Holland delivery in _________48h

France delivery in __________48/72h

Spain delivery in ___________48/72h

Denmark delivery in ________72h

Poland delivery in __________72h

Portugal delivery in _________72h

Czech Republic delivery in __72h

Romania delivery in _________72h

Slovakia delivery in _________72h

Slovenia delivery in _________72h

Hungary delivery in _________72h

Bulgaria delivery in _________96h

Croatia delivery in _________ 96h

Estonia delivery in __________96h

Heptonia delivery in ________96h

Ireland delivery in __________96h

Lithuania delivery in ________96h

Sweden delivery in _________96h

For all the countries not on the list it is possible to arrange the shipment after direct contact in agreements to make customized shipments.

Traceability

As soon as your order is shipped, you will receive an e-mail containing the identification number useful for traceability. By clicking on this link you can check the status of the shipment after receiving the e-mail bearing in mind that it can take up to 9 hours for the shipment to be tracked.

RETURNS POLICY

Withdrawal fee

If you are not satisfied with the Products you have received or if you have simply changed your mind, you can return them within 15 (fifteen) calendar days of delivery and obtain a refund, by writing to the e-mail resi@diamonddog.it. In case of returns for personal reasons (right of withdrawal), you will get a full refund from which the costs related to any shipment requested during the purchase will be deducted.

Terms of Withdrawal

• All items must be returned in the condition in which they were received: unused, washed or altered and with all tags attached

• Items must be returned in a single package, preferably the original one

• The return of orders by the customer must take place exclusively through the agreed upon method.

• Returns are accepted only if they come from the same country of delivery. Otherwise, the return shipping costs will be charged

• Personalized products cannot be returned.

Refund

As soon as we have checked the return, we will send an email regarding the returned items. The amount will be refunded as soon as possible. Please note that:

• The refund of the return will be made through the same type of payment used

• The refund will be made in the same currency used for the payment

• The amount will be credited back to the account previously used for payment

• The processing times required to obtain the refund may vary depending on the payment method and the bank

• If you purchased with a discount coupon, you will receive a refund for the amount paid, or for the amount charged following the application of the discount. Furthermore, the discount coupon will no longer be valid.

• If you purchased with a discount coupon and made a partial return, you will receive a refund proportional to the value of your coupon.

For further support or clarification, please use our contact channels.